Frequently Asked Questions

Everything you need to know about shopping with Helle B2C

What is the standard shipping timeframe for orders?

We offer worldwide shipping. Standard delivery typically takes 3-7 business days within the continental US and 7-14 business days for international orders, depending on your location.

How do I return an item that doesn't fit?

We accept returns within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please use our online portal to generate a prepaid return shipping label.

What payment methods do you accept?

Helle B2C accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

How can I ensure I am ordering the correct size?

Each product page features a detailed 'Size Guide' button. We provide specific measurements for every garment and include the model's height and size for reference to help you make the best choice.

Are your products ethically sourced?

Yes, we are committed to sustainable fashion. We partner with manufacturers that adhere to strict fair labor practices and utilize eco-friendly materials whenever possible to minimize our environmental footprint.

Can I track my order once it has been shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email with a unique tracking number and a link to monitor your package's progress in real-time.